Shipping policy
At Talecraft, we aim to provide reliable and timely delivery of your orders. Below you’ll find our shipping policy, outlining the shipping methods, costs, and estimated delivery times.
1. Shipping Destinations
We currently offer shipping to the following regions over 100 us dollars:
- Domestic Shipping: Within Sweden.
- International Shipping: Europe, North America, and select other regions.
If your country is not listed at checkout, please contact us at info@talecraft.se to inquire about shipping options.
2. Shipping Costs
Shipping costs are calculated at checkout based on the destination and weight of the package.
- Domestic Shipping (within Sweden): Free for orders over [50 us dollars].
- International Shipping: Costs vary depending on the destination and package size. Final shipping rates will be displayed at checkout.
3. Estimated Delivery Times
We strive to process and dispatch orders within 2 business days. Delivery times may vary based on your location:
- Sweden: 3-7 business days.
- Europe: 7-10 business days.
- International: 7-20 business days.
Please note that delivery times may be affected by factors outside our control, such as customs delays, holidays, or carrier disruptions.
4. Order Processing
Once your order is placed, you will receive an order confirmation via email. We typically process orders within 3 business days. You will receive a shipping confirmation and tracking number once your order is dispatched.
5. Delayed or Missing Deliveries
If your order has not arrived within the expected timeframe, please contact us at info@talecraft.se. We will assist you in tracking your shipment and resolving any delays.
6. Customs and Duties
For international orders, customs fees, duties, and taxes may apply. These are the responsibility of the customer and are not included in the shipping costs. Please check with your local customs office for more information.
7. Shipping Restrictions
We do not ship to P.O. boxes, and some regions may have restrictions due to local shipping regulations. If your location has restrictions, we will contact you to discuss alternative delivery methods or to cancel and refund your order.
8. Package Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to follow your shipment’s progress.
9. Damaged or Lost Shipments
If your package arrives damaged or is lost in transit, please contact us immediately at info@talecraft.se. We will work with the shipping carrier to resolve the issue and, if necessary, offer a replacement or refund.
10. Changes to Shipping Policy
We reserve the right to update or modify this shipping policy at any time. Changes will be posted on this page and will take effect immediately.
For any questions regarding our shipping policy, please contact us at info@talecraft.se.